Help Center
Frequently Asked Questions
Last updated: November 2026
Will I have to pay customs duties when my package arrives?
No. All supported US, Canadian, and EU orders ship via Delivered Duty Paid (DDP). Import clearance and duties are settled upfront at checkout.
How do I pick the right harness size?
Measure the widest part of your dog's ribcage just behind the front legs and check the Size & Breed Guide on any harness or walk-kit product page. If your dog sits between two sizes, select the larger size.
Are your slow feeders and lick mats dishwasher safe?
Yes. Both our Spiral Slow-Feeder Bowl and Dual-Zone Platinum Silicone Lick Mat are top-rack dishwasher safe and free of BPA, BPS, and phthalates.
Questions? Email support@kinpaw.oripredict.com or check an existing order.